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When you place an order online, it is immediately printed in our warehouse. Shipping times vary by location.
You can check shipment status on the Recent Orders page by selecting an order (do this by clicking an order number in the leftmost column). Selecting an order will open the Order Details page. Find the Shipment Information section on the right of the page. There will be a listing of each shipment on the order, with the corresponding Ship Date and Status for each shipment.
Click a shipment number to view the included items and additional information, like the tracking number (if applicable).
When you are not logged in these features are not available. For full access to these areas of our website, please login.
If you haven't registered for an Elliott Online Account, you can Register Now, or browse these features using our Demo Login by clicking the Login for Demo link found at the top-right of any page (in the site navigation header).
No. You no longer have to specify your location before searching for products. The site's search tool will automatically choose the best location for you if you are not logged in. However, we do recommend that you login before searching, for several reasons.
In addition to displaying your special pricing and synchronizing your Custom Part Numbers and Lists with our Products section, logging in will ensure that you automatically see real-time inventory numbers for your primary Elliott store. This provides you the highest level of convenience, and you can always view stock levels from a different store location by using the Change Store option from any search results page.
Elliott Electric Supply has over 100 locations with inventory, and all stock levels shown on the website are in real-time. For this reason, it's highly useful to have an online Elliott Account, even for customers who only make cash transactions, so that your primary store location used by our Products section is as close to you as possible—giving you the most efficient delivery or pick-up available.
From any search results page in the Products section, click the "Change Store" link above the search results on the right.
The "Change Store" link will open a search page for finding a store. By default, all Elliott regional hubs will be shown. You may select one of the regional hubs, or use the search bar in the middle of the page to find any Elliott store location.
Yes. You may change locations at anytime while browsing products, in order to check item availability at different stores or regional hubs (see How to Change Stores above).
Once you have added items to your Cart, click View Cart at the top-right of any page. The items in your Shopping Cart will be arranged according to which Elliott location(s) will be shipping them.
All stock levels listed on our website are live. This means you see exactly what's available in our warehouses and regional hubs in real-time.
When you place an item into your Cart, you may notice that the 'stock available' number doesn't decrease. This is because stock quantities are only updated after the order has been placed and the purchase completed.
After you place an order, you will receive ONE email stating the order has been received by our system.
After this initial email, if you have orders from multiple locations, then you will receive status emails from each location that will be shipping your items.
Login and open the Recent Orders page (Account Menu > Purchase > Recent Orders). Search for your order or select it from the list by clicking the order number.
Selecting an order will open the Order Details page. Find the Shipment Information section on the right. There will be a listing of each shipment on the order, with the corresponding Ship Date and Status for each shipment. Click a shipment number to view the included items and additional information, like the tracking number (if applicable). Each possible shipping status is discussed below.
How can I see my Order Status?
Yes. Login and go to the Recent Orders page (Account Menu > Purchase > Recent Orders). Search for your order or select it from the Recent Orders list by clicking the order number.
Once you have found and selected the order, the Order Details page will load.
On the Order Details page, click the Copy Order button at the upper-right. Your items will be added to your Cart and you may Checkout when you are ready.
Payables • Purchases
Don't see what you're looking for? Try the Account Settings Help Page.
Login and select Account > Overview, or simply click the word Account on the blue navigation menu at the top of any page.
This will take you to the main Account Overview screen, which provides an overview of your account. On it, you will find comprehensive information for your main account, in addition to details on each Sub-Account.
On the main Account Overview screen you will a Sub-Account summary at the lower-right of the page. Use the drop-down menu provided to select the Sub-Account you would like to use.
Read more about the Account Overview
All of your Elliott Subscriptions can be managed from your Account Settings page.
To get to your Account Settings, login and select Account > Settings from the main site menu.
Select Update Subscriptions on the Settings page. You can choose to receive the Elliott Electric Supply Catalog, delivered twice per year, as well as the monthly Electric Times by mail and/or email. Make your selection and provide any necessary addresses or contact info.
Don't see what you're looking for? Try the Account Purchasing Help Page.
Login and go to Account > Purchase > Purchasing History
You will see various fields that you can modify to customize the report. Select one or all of your Sub-Accounts, specify a date range, and pick the location where the purchases were made (you may choose "All"). The remaining fields are optional but can be used to narrow your results.
Selecting an order will open the Order Details page. Find the Shipment Information section on the right. There will be a listing of each shipment on the order, with the corresponding Ship Date and Status for each shipment. Each possible status is discussed above, in the "Online Orders" FAQ section.
Yes. We are happy to offer full EDI support. You can set up EDI for your invoices by doing the following:
Login and go to Account > Settings> Update Invoice Preferences
At that bottom of the page, in the Invoice Delivery Methods section, there is a checkbox option for EDI. Click the checkbox to enable it and enter the required information.
For additional EDI support, contact our Help Desk at 1-888-569-7181.
Login > Account > Purchase > Create New Sub-Account
More Help: Creating a New Sub-Account